How We Support Responsible Gaming
Set Deposit Limit
You can set your own daily, weekly, or monthly deposit cap. b9999 strictly enforces whatever limit you choose.
Session Time Limit
Decide in advance how long you'll play. Once your session time is up, b9999 will alert you and can log you out if needed.
Cooling-Off Break
If you need a short break, use the account suspension feature for anywhere from 24 hours up to 6 weeks.
Self-Exclusion Feature
You can close your account for anywhere from 6 months to permanently. This decision isn't easy to reverse — and that's exactly what makes it effective.
Opt Out of Ads
You can opt out of all b9999 promotional emails, notifications, and advertisements at any time.
Family Protection
If a family member is struggling, you can contact us as a third party. We will provide every assistance we can.
What Is Responsible Gaming and Why Does It Matter
Responsible gaming means enjoying gaming as a form of entertainment — where you stay fully in control of your time, money, and emotions. b9999 believes that family, work, and relationships should always come before gaming in every player's life.
Millions of people in Bangladesh enjoy online gaming as a fun leisure activity. But sometimes gaming can cross a line, and that is when problems begin. b9999 understands this, which is why we have turned responsible gaming from a policy into real platform features.
On this page you'll learn how to set your own limits, recognize the signs of gaming addiction, find help when you need it, and understand how b9999 is set up to keep you safe. Remember — responsible gaming doesn't mean less fun, it means healthier fun.
B9999's Responsible Gaming Commitment
We are committed to ensuring your entertainment while giving the highest priority to your mental well-being, family relationships, and financial security. Responsible gaming isn't just a rule for us — it's a core value.
B9999 Safety Tools
B9999 offers several effective tools you can activate directly from your account settings. All tools are completely free to use and can be adjusted at any time (with a few exceptions).
| Tools | How It Works | Effectiveness |
|---|---|---|
| Deposit Limit | Set a daily, weekly, or monthly maximum deposit cap | Instant |
| Session Limits | Automatic alerts or logout after a set period of time | Instant |
| Loss Limit | Stop playing once you hit a set loss limit | Instant |
| Cooling-Off | Temporarily suspend your account for 24 hours up to 6 weeks | After 24 Hours |
| Self-Exclusion | Permanently close your account, with options starting from 6 months | Permanent |
| Reality Check | On-screen summaries of time spent and money wagered at set intervals | Instant |
10 Practical Tips for Playing Safely
Build these habits for a healthy and enjoyable long-term gaming experience on b9999:
Set Your Budget in Advance
Decide in advance how much you can afford to spend on gaming each month and stick to that budget.
Don't Chase Your Losses
"One more round and I'll win it back" — that's the most dangerous mindset. When you're down, end the session.
Stick to Your Time Limits
Set a time limit before you start playing. Keep the session limit feature turned on.
Don't Play When You're Upset or Under the Influence
Avoid gaming when you are angry, feeling low, or under the influence of alcohol. Keep your mental state in check.
Never Play with Money You Can't Afford to Lose
Never use money meant for rent, your children's education, or food on gaming.
Take Regular Breaks
Take at least a 10-minute break every hour. Get up, move around, and drink some water.
Don't Think of Gaming as a Source of Income
Gaming is entertainment, not a business. Treating it as a source of income leads to problems.
Keep Your Family Informed
Let someone close to you know how much you're playing. If you start hiding it, that's your warning sign.
Avoid a Competitive Mindset
Don't fall into the trap of thinking "others are winning more." Every game carries the same odds.
Stick to Your Limits Even When You're Winning
Even on a winning streak, stop when your budget runs out. Greed is the biggest enemy.
Warning Signs of Problem Gaming
If you notice any of the following signs in yourself, do not take them lightly. They indicate that gaming may be starting to go beyond your control:
Self-Assessment — Check Yourself
Ask yourself the questions below. If you answer "yes" to more than three, consider seeking professional support.
Are you spending more time or money on gaming than you originally intended?
Have you tried to cut back or quit gaming and failed?
Do you spend a lot of time thinking about gaming — planning your next session or dwelling on losses?
Are you gaming to escape stress, loneliness, or emotional pain?
Has gaming damaged your relationship with family or loved ones?
Have you faced financial difficulties or gone into debt because of gaming?
Are you gaming in secret or hiding it from others?
Minor Protection
Take the following steps to protect your children or younger family members from online gaming:
- Use parental control software on your computer or mobile device.
- Keep your login credentials and password out of reach of children.
- Use router-level filters to block gaming-related websites.
- Have open conversations with your children about responsible internet use.
- If you have concerns, let our support team know — we will look into it.
B9999 verifies age at registration and reconfirms it during KYC using a national ID or passport. If a minor is identified, their account is immediately closed and all transactions are cancelled.
Support Resources & Contact
You don't have to face a gaming problem alone. b9999 and various organizations are ready to help:
Our support team is here for you 24 hours a day, 7 days a week. Reach out for help with any responsible gaming concern.
Log In to ChatTo reach us confidentially about responsible gaming, send us an email. We respond within 24–48 hours.
[email protected]If you'd like to suspend or permanently close your account, contact our support team directly. We'll act promptly.
Self-ExcludeFAQs
Start with a Commitment to Safe Gaming
Join b9999 and enjoy all the benefits of responsible gaming. Set your limits, have fun, and stay safe.